--- title: "Support — FrameCoach" description: "FrameCoach support. Find answers about supported cameras, connectivity, and how to get help." url: https://www.framecoach.io/support source: "Generated from https://www.framecoach.io/support at build time" --- # Support Find answers about FrameCoach, supported cameras, and how to get help. ## Supported Cameras FrameCoach connects to cameras wirelessly over WiFi. The models listed below are compatible based on manufacturer wireless support. Compatibility may vary depending on firmware version and network conditions. We're actively working to bring support to all major camera brands and models. If you experience issues connecting, please [contact us](https://www.framecoach.io/support#contact). ### Sony Connects via WiFi Direct over Sony's Camera Remote API. The bodies below speak the protocol FrameCoach supports today. The A6400 is fully verified end-to-end; the rest are protocol-compatible and pass community testing, but specific behaviour can vary by firmware. Some older bodies may need a firmware update. Verified [A6400 ✓](https://www.framecoach.io/cameras/sony-a6400) Full Frame · community-tested [A7C](https://www.framecoach.io/cameras/sony-a7c), [A7S II](https://www.framecoach.io/cameras/sony-a7s-ii), A7S, A7R II, A7R, A7 II, A7 Full Frame (limited) \* [A7 III](https://www.framecoach.io/cameras/sony-a7-iii), A7R III, A9 APS-C · community-tested A6600, A6500, A6300, A6100, [A6000](https://www.framecoach.io/cameras/sony-a6000) Compact / Vlog · community-tested RX100 VII, RX100 VI, RX100 V, RX100 IV, RX100 III, [ZV-1](https://www.framecoach.io/cameras/sony-zv-1) \* Limited — may not support all controls (e.g., no remote focus). ### Sony — coming soon (in development) These newer Sony bodies use Sony's Access Authentication / PTP-over-IP protocol, which FrameCoach doesn't yet speak. They're on the active roadmap — wireless connection support is in development. We'll update this page (and email beta testers) the moment they're ready. Full Frame A7 IV, A7R V, A7S III, A1, A1 II, A9 III, A7C II, A7C R APS-C A6700 Cinema FX3, FX30 Compact / Vlog ZV-E1 Bridge RX10 II, RX10 III, RX10 IV ### Canon Canon cameras need a quick one-time setup before connecting wirelessly. [Follow our Canon setup guide →](https://www.framecoach.io/canon-setup) Connects via WiFi after a one-time USB activation (~10 minutes). Once set up, connecting on set takes about a minute. Full Frame EOS R1, EOS R5 II, [EOS R5](https://www.framecoach.io/cameras/canon-r5), EOS R3, [EOS R6 II](https://www.framecoach.io/cameras/canon-r6-ii), [EOS R6](https://www.framecoach.io/cameras/canon-r6), [EOS R8](https://www.framecoach.io/cameras/canon-r8), EOS RP, EOS R, EOS R5 C, EOS R6 C APS-C EOS R7, EOS R10, EOS R50, EOS R100 Cinema EOS C70, EOS C80, EOS C300 III, EOS C400, EOS C500 II DSLR 1D X III, 5D IV, 90D Other PowerShot V10, M50 II ### iPhone (built-in camera) Works with the iPhone's built-in cameras directly — no wireless setup, no external camera. Open FrameCoach and shoot. Cinema-grade (Apple Log + ProRes) [iPhone 15 Pro & later Pro models](https://www.framecoach.io/cameras/iphone-15-pro) For a deep dive into shooting cinema-grade footage on iPhone, see our [iPhone 15 Pro guide](https://www.framecoach.io/cameras/iphone-15-pro). ### Firmware notes Keep your camera on the latest firmware for the best chance of a clean connection. A few model-specific things worth knowing: - **Canon EOS R6 Mark II** — firmware **1.7.0** (May 2026) formally added CCAPI. Older firmware will not connect. Update before running the [Canon setup](https://www.framecoach.io/canon-setup). - **Canon EOS R8** — firmware **1.5.0** or later is required for CCAPI. Update before activating. - **Canon CCAPI activation persists across firmware updates** — once you've activated, you can install future Canon firmware updates without re-running the setup. - **Sony A6000** — Sony shut down the *PlayMemories Camera Apps* store in 2024. The Smart Remote app needed for wireless control still works on existing installs, but it cannot be reinstalled. **Do not factory-reset an A6000** without checking with us first — a reset will remove Smart Remote and leave the body unable to connect wirelessly. ### Not Yet Supported - **Panasonic / Lumix** — including S5 II, GH7, GH6, G9 II, S1H and more. On our roadmap. - **Blackmagic Design** — including Pocket Cinema Camera 4K/6K, Cinema Camera 6K, PYXIS 6K. On our roadmap. - **RED** — including KOMODO 6K, V-RAPTOR. On our roadmap. - **Nikon** — including Z6 III, Z8, Zf, Z9. We're exploring options. - **Fujifilm** — including X-H2S, X-T5, X-S20, X100VI. Not currently feasible — we're monitoring for changes. ## Frequently Asked Questions **Do I need an external camera?** Not always. FrameCoach works with the iPhone's built-in cameras directly — open the app and shoot. For mirrorless and DSLR workflows, FrameCoach also connects wirelessly to supported Sony and Canon bodies. **How does FrameCoach connect to my camera?** Your camera creates a WiFi hotspot. FrameCoach connects to it wirelessly. Your phone uses cellular data for AI analysis at the same time. **Is my data private?** Frames from your camera are sent to our secure server for analysis and are not stored. For composition coaching, frames are processed by a third-party AI service under a strict data agreement — they are never used for training. See our [Privacy Policy](https://www.framecoach.io/privacy). **Why isn't my camera supported?** FrameCoach requires cameras with built-in wireless remote control. Not all cameras support this. You can request support for your camera model in the app. **Does FrameCoach change my camera settings?** Only if you tap "Apply" on a recommendation. FrameCoach never adjusts settings automatically. **Is FrameCoach free?** FrameCoach is free to use with a daily analysis limit. Pro plans coming soon. ## Contact Us [support@framecoach.io](mailto:support@framecoach.io), [Book a Call](https://calendly.com/contact-framecoach/30min?subject=Support%20Query) We aim to respond within 48 hours. ## Known Limitations - Canon cameras require a one-time USB activation of CCAPI before wireless control is available. - Your camera must support WiFi Direct or WiFi hotspot mode to connect with FrameCoach. - Some older Sony cameras may not support the Camera Remote API required for FrameCoach.